Employees' Perception of the Problems and Practices of Employee Performance Evaluation: A Case Study of Awash International Bank (AlB)
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Date
2007-08
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A.A.U
Abstract
This project is designed to assess the perception of employees towards the
practices and problems of performance evaluation in Awash International Bank
To this end; the study has the objective to assess the perception of employees
towards the problems and practices of performance evaluation. On the basis of
data collected through questionnaires and interview which are founded on the
theoretical assessment of related literatures; I have tried to unearth some of the
real problems of appraisals based on the opinion of the rates in that particular
organization.
The questionnaire was distributed to 80 employees of the bank working in four
branches: Bole, Head office, Stadium and Arat Kilo branches in which only 65
were fully completed and returned. The questionnaire was distributed to the
employees on the basis of convenience sampling based on the willingness and
cooperation of the respondents. The data collected were analyzed using SPSS
software.
On the basis of the data obtained from the respondents, the study identified the
lack of transparency both during the evaluation and after evaluation as its
major findings. Almost all the participants vented out that they are not allowed
to see the result of their ratings. As a result, they do not have a confidence on
the appropriateness of the evaluation to make crucial human resource decisions
The lack of clarity of performance evaluation criteria and the subjectivity
involved in the evaluation which resulted in role ambiguity and frustration
among the employees were identified to be the other problem of performance
appraisal in Awash international bank (aib). On the other hand, the subjective
nature of the standards against which the performance of employees are judged
lead raters to manipulate the evaluation for their own personal agendas.
The universal purpose of performance evolutions across the board were also
common problems in the system. The performance evaluation forms do not
reflect the performance of the employees as they can be irrelevant for some jobs.
Moreover, through my research I have discovered that raters usually do not
continually record or document the performance of employees over the
evaluation period. In this regard, it was identified that raters evaluate the
performance of employees on the basis of recent behaviors.
Based on the findings of the study, I have forwarded some recommendations so
that if they are used by the bank will give them an insight as to the practice and
its associated problems of performance appraisal in the organization
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Keywords
International Bank, Performance Evaluation