Digital Maturity Assessment Model for Ethio-Telecom Network and Security Sectors

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Addis Ababa University


Telecom companies are unfolding going through the digital era. In the process of becoming fully digital service providers, the process of maturity in all aspects is crucial. Measuring the level of development for telecom companies nowadays is necessary to keep pace with the rapidly growing digital technologies. Maturity models are important tools for the measurement of the analysis of the as-is situation of companies and the future to be goals by defining the level of growth and the expected attainable requirements. Telecom network is the heart of digital services and secure network strategies and workflows are important to deliver those services. Despite the variety of researcher undertaken on digital maturity areas, there have been no studies conducted on telecom digital maturity, specifically on domain-centric maturity assessment models in Ethiopia. Hence, in this research an assessment has been done using a mixed-method design aimed to develop a domain-specific digital maturity model; a case study research has been conducted to gather quantitative data from 117 respondents from the selected network and security divisions and another 9 respondents are interviewed for the qualitative data collection part. The analysis of both data is performed using SPSS and Nvivo 12 qualitative data analysis software. The qualitative analysis revealed that the sections have low ratings on technological dimensions mainly on analytics technology, and on strategy, leadership, and innovation aspects. On the basis of quantitative data findings, the study looks at how digital leadership can maintain the innovation process within the sections and the analysis explains that effective leadership skills focusing on the practice of knowledge sharing brings in a shift of innovation process to the next stage. The contribution of this study is in two forms, the first one is assessing the current level of maturity for network and security sectors using a generally accepted maturity model and secondly, developing domain-specific maturity model by using the outcomes gained from the assessment.



Digital Maturity, Assessment, Model for Ethio-Telecom, Network, Security Sectors