Assessment of Conflict Management Practice: A Case Study of Admas University College
No Thumbnail Available
Date
2007-07
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Addis Ababa University
Abstract
Conflict is the situation in which one party perceives that its interests are being opposed
or negatively affected by another party which is in the same group, in another group, in
the same organization or in another organization. Accordingly, we can classify those
conflicts in to: intragroup conflict, intergroup conflict, intraorganizational conflict and
interorganizational conflict. There is also other type of conflict which happens within one
self and between peoples who came from different cultures, which are called
intrapersonal conflict and cross cultural conflict respectively.
The fact that individuals have different backgrounds, point of views, values, needs,
personalities and other additional realities prevailing in an organizational environment
made an organization a place where conflict is common. Regardless of the quality of a
manger’s leadership or his or her style of management and regardless of how well
planned the organizational structure is, conflicts will occasionally arise within an
organization. These conflicts can be functional or dysfunctional in nature. This study is
conducted on Admas University College under a title of “Assessment of Conflict
Management Practice”. The major problems which initiate this research are: the
prevalence of conflict between several parties in the University College, problem on
perception of conflict and the unsatisfactorieness of the conflict management system of
the institution. The out comes of all these problems made conflict an issue at Admas
University College.
The major objectives of the research are: Assessing the conflict resolution practice of
Admas University College, assessing the major sources of conflict in the organization,
assessing the attitudes that an employees of the organization have towards conflict and
forwarding possible solutions for the problems identified from the collected and analyzed
data.The major limitations faced in conducting this research are: Some respondents did not
give the required full information because of the fear that they have on this area and
insufficiency of time that is provided to conduct this research.
Both primary and secondary sources of information are used in collecting the data.
Questionnaires are distributed to the institution’s academic, non academic and
administrative staff members and the information gathered is analyzed accordingly.
According to the analysis made, there is a wide range of conflict in the organization, a
problem of conflict perception is also observed but, there is no special training and
orientation prepared to change this perception. The conflict management practice of the
organization is found to be poor. There is also a tendency to relate the effectiveness in
conflict management to gender difference.
To avoid the above problems; the organization should prepare several occasions in which
the employees can develop the relation ship between them, a special training and
orientation program should be prepared in order to create better grasping on conflict
related issues. Additionally, several points are forwarded as a recommendation to solve
the problems observed.
Description
Keywords
Conflict Management Practice