Assessment of Maternal Satisfaction Towards Childhood Immunization and Its Associated Factors in MCH Clinic, at Kombolcha , in Amhara Regional State, Northern Ethiopia

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Background: Childhood immunization is considered to be among the most effective preventive services, and is one of the most important public health interventions which is cost effective to reduce both morbidity and mortality associated with infectious diseases. A satisfied mother is assumed to use the services and complies with service provider for better health care out comes. Therefore it is important to assess the enabling factors that can improve the utilization of the service among mothers since the available information in this regard is limited. Objectives: To assess maternal satisfaction toward childhood immunization and its associated factors in Kombolcha town health centers, South Wollo Amhara Region Ethiopia. Method: A facility based cross sectional study was conducted among 422 mothers from March to April 2015 in Kombolcha town. Systematic random sampling technique was used. Exit interviews, in-depth interview and checklists were tools to collect the data. The data were entered in to Epinfo and then analyzed by using SPSS v. 21. Logistic regression analyses were done to examine the relationship between satisfaction and associated factors with p-value< 0.05 statically significant. Result: In this study, 71.9% (304 of 422) of the mothers were satisfied towards immunization service provided. Mothers who have got greeting are significantly satisfied as compared with their counterparts AOR (95%CI) =3.517(1.852-6.678). Mothers who got service within short waiting time (<30min) satisfied more likely than served in long waiting time (>30min) AOR (95%CI) =12.23(6.051, 24. 71), mothers who have got vaccine information satisfied more likely than who haven’t vaccine information AOR (95%CI) =12.10 (6.19, 23.71). The availability of vaccine drug was rated as 94% good, 85.4% of mothers were happy by getting their children vaccination and there was inconvenience in fixed day vaccination schedule. Conclusion: The observed level of satisfaction in this study was encouraging. Immunization process activities, accessibility and quality of care were significantly associated with maternal satisfaction Recommendation: Enhancement of service process, waiting time and quality of care are very crucial in order to maximized maternal satisfaction level. Care takers should have accurate information about side effects of vaccines and benefit of the vaccine so that sound knowledge will motivate vaccination decision



Assessment of Maternal Satisfaction Towards Childhood


Addis Abeba Universty