The Effect of Job Characteristics, Perceived Organizational Justice and Reward System on Organizational Citizenship Behavior (OCB) With the Mediating Role of Employee Job Engagement: In Case of Awash Bank
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Date
2025-01-23
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AAU
Abstract
A crucial organizational concern that is becoming more and more apparent is employee
engagement, particularly as companies begin to heal from the effects of the global recession.
Numerous scholars have expressed interest in employee engagement, and consulting firms have
come to recognize it more. Consequently, scholarly investigations into the construct are important
in order to verify the assertions made by human resource consulting businesses and to supplement
the extant literature's understanding of employee engagement. Using employee job engagement
measures as the mediating variables between three independent variables ( job characteristics,
perceived organizational justice, and reward system) and dependent variable ( organizational
citizenship behavior) and the social exchange theory as the theoretical foundation, the study has
conducted on 113 customers advisory officers and quality assurance officers in Awash Bank at
customer experience and quality assurance directorate with response rate 93.80% (106
responded) with the aim of determining the influence of the three factors of employee job
engagement on organizational citizenship behavior and the role of mediator. The data were
obtained by survey questionnaires with five point Likert scale. The researcher employed
descriptive-explanatory research design to do the paper. For data analysis, the t-test and multiple
regression and ANOVA were utilized. Descriptive analysis showed that all the study variables are
highly practiced in awash bank. According to the results of regression analysis, it was concluded
that 36.8 percent of the variation of employee job engagement can be predicted by the three factors
and 30.7 percent variation of OCB can be predicted by the mediator namely employee job
engagement. As a result, the researcher ascertained that as the employee job engagement is
mediating the three factors and OCB or in other word the three antecedents have an effect on OCB
through employee job engagement