Assessment of Balanced Scorecard (BSC) Implementation, Success Stories and Challenges in the Ethiopian Public Higher Learning Institutions: the Case of Jimma University
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Date
2016-05
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Addis Ababa University
Abstract
This study has been conducted since March 2016 to investigate BSC implementation in Jimma
University. The main objective of the study was to assess BSC implementations, successes and
challenges as they happen in Jimma University. The study used both qualitative and quantitative
methods. Out of the non-probability sampling purposive/judgmental sampling has been used.
Data was collected from both secondary and primary sources using document review, interview
and questionnaire. From the total number of 1134 target population, 114 questionnaires were
distributed, from this 103 were returned. The sample size was determined to be at list 10 percent
of the target population. The collected data was analyzed using descriptive approach by charts
and tables. The analysis of the study reveled that the leadership is good to see committed in terms
of defining the University’s vision, mission and values as well as building and implementing
BSC; In addition the leadership has done enough to facilitate top-dawn and bottom up
communication. In the implementation process a good deal of work was done to analyze the
internal and external environment of the University so as to identify the enablers and pains
during implementation. Finally the implementation was facilitated by appropriate choice themes
and key success factors, objectives, performance indicators for the success of the implementation
initiatives which were carefully selected with goal of solving significant organization pain and
tied to the vision & mission of the organization. After the implementation respondents still
believe there are modest successes and some challenges that need JU leadership attention.
Therefore, it is recommended that JU should focus on strengthening reform team and change
agent for proper implementation of balanced score card and enhancing communication at every
stage of reform implementation. It is also recommended that the University leaders should be
highly committed towards avoiding taking more time to finalize reform implementation and
putting incentive mechanism in place in order to motivate the best performers.
Key words: Balanced Scorecard (BSC), Jimma University (JU), Success and Challenges
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Keywords
Balanced scorecard (BSC), Jimma university (JU), Success and challenges