Effect Of Achieving Competitive Excellence On Air Cargo Terminal Warehouse Performance: The Case Of Ethiopian Airlines Group

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Addis Ababa University


The objective of this study is to explain the effect of ACE on Air Cargo Terminal Warehouse performances in the case of Ethiopian Airlines Group Cargo section. A systematic literature review was made on ACE operating system and warehouse performance to identify the explanatory or independent variables and dependent variables. The four constructs of ACE namely process improvement tools, waste illumination tools, decision making tools and problem-solving tools are considered as the independent variables. The dependent variable was warehouse performance. Structured questionnaire was used to collect data through self-administered way. The collected data was analysed through SPSS version 20. Descriptive analysis namely percentage, mean and standard deviation were used to describe the variables in the study while inferential analysis specifically of Correlation and regression analysis was conducted to determine the effect of ACE on air cargo terminal warehouse performance. Filed observation, interview, and questionnaires were used to collect data. A total of 55 questioners were distributed to be filled by warehouse operation employees from sections namely, Cargo Import, Cargo export and cargo Transit section, of which 48 questioners were filled and returned with a response rate of 87%. SPSS statistical software was employed for the analysis. The study reviled that waste elimination tools and decision-making tools have direct and strong relationship with 71.1 % of the variation in performance of ECLS Air Cargo Terminal warehouse with the other two variables also have positive relationship.



warehouse performance, process improvement, decision making, waste elimination