Assessments of Patients’ Satisfaction Towards Clinical Laboratory Services Received at Uniformed Service Hospitals in Addis Ababa, Ethiopia
| dc.contributor.advisor | Mindaye Tedla | |
| dc.contributor.author | Tesfaye Tadesse | |
| dc.date.accessioned | 2018-07-02T14:00:13Z | |
| dc.date.accessioned | 2023-11-06T08:57:42Z | |
| dc.date.available | 2018-07-02T14:00:13Z | |
| dc.date.available | 2023-11-06T08:57:42Z | |
| dc.date.issued | 2014-05 | |
| dc.description.abstract | Back ground: The patients experience the services in another way than the laboratory staff andmanagement, and may indicate weak elements in laboratory services that the laboratory was notaware of. Therefore, the clients of the laboratory are a very good source to discover elements of Objective: To assess patients’ satisfaction towards clinical laboratory services received atUniformed Service Hospitals in Addis Ababa, April to May 2014. Methods: A cross sectional, hospital based, descriptive study was conducted between April andMay, 2014, on a sample of 422 service users of the laboratory using systematic random samplingtechnique. Data was collected using structured questionnaire, through face to face interview andanalyzed by SPSS windows version 15.0. Satisfaction score was calculated by using Likert’s fiveScale giving a value of 1 for very dissatisfied up to a value of 5 for very satisfied. Median of thesummary score of satisfaction was used to classify as satisfied and dissatisfied since thedistribution of summary scores was skewed. Logistic regression model was also used to examinethe effect of selected variables on patients’ satisfaction with laboratory services. P-Value lessthan 0.05 were taken as statistically significant. Results: The respondent’s age range was between 18 and 66 years. 34.4% and 65.6% were fromArmed Forces Referral and Teaching Hospital and Federal Police Referral Hospital, respectively.The overall satisfaction level of patients towards clinical laboratory services was 51.7% with theresponse rate of 422 (100%). Among the different indicators, patients were highly satisfied withcourtesy/respect by laboratory workers (84.6%) while patients were highly dissatisfied withunavailability of laboratory workers on working hours (48.6%). The major determinants fordissatisfaction were long waiting time to give laboratory specimen (AOR=1.99, 95% CI 1.10 –3.58, P=0.02), lack of place in blood drawing room to put personal thing (AOR= 6.83, 95%CI3.07 – 15.20, P=0.00), lack of place in latrine room to put personal things (AOR=21.95, 95% CI5.38-89.51, P=0.00), unavailability of ordered laboratory tests (AOR=2.98, 95% CI 1.68-5.34,P=0.00) and dissatisfaction of patients towards pre-laboratory services (AOR= 7.99, 95% CI4.47- 12.28, P=0.00). Conclusion: Of 422 respondents only 51.7 % of patient was satisfied with clinical laboratoryservices. Long waiting time to give laboratory specimen, availability of place in latrine and blooddrawing rooms to put personal things, unavailability of ordered laboratory tests anddissatisfaction of patients towards pre-laboratory services were found to have statisticallysignificant association with the overall satisfaction of patients towards clinical laboratoryservices. Therefore, these might be the possible determinants for the dissatisfaction of patientswith clinical laboratory services. Key words: Satisfaction, Patients’ satisfaction, Clinical laboratory services laboratory service that can be improved. | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/123456789/5555 | |
| dc.language.iso | en | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.subject | Satisfac Clinical laboratory services | en_US |
| dc.title | Assessments of Patients’ Satisfaction Towards Clinical Laboratory Services Received at Uniformed Service Hospitals in Addis Ababa, Ethiopia | en_US |
| dc.type | Thesis | en_US |