Assessment Of Project Accountability To Affected People: The Case Of Concern Worldwide Ethiopia
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Date
2021-09-03
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Addis Ababa University
Abstract
This paper is titled as ’’Assessment of the Project Accountability to Affected People:
The case of Concern Worldwide’’. The study was conducted with the overall purpose
of investigating the humanitarian project accountability to affected people. All
humanitarian agencies have multiple stakeholders and a complex array of
accountability relationships. In this study, the focus is on accountability to affected
people.
The research employed the following four aspects as an accountability framework
widely accepted by humanitarian partners and organizations: (1) Information provision,
(2) Consultation, (3) Promoting participation, and (4) Complaints and feedback
mechanism. A serious of detailed questions were included to investigate every
framework indicated above.
A total of 40 Concern staffs that were purposely selected from Concern Worldwide
Ethiopia from seven different project locations of the organization to participate in the
study. Primary data was collected through structured questionnaire and key informant
interviews. The primary data were analysed through SPSS and excel sheets. All
qualitative data collected were carefully organized and summarized as per the major
research questions.
As major findings of the study 62.08% agree or strongly agree that there is information
provision in place, 74.2% agree or strongly agree there is consultation, 79.1% strongly
agree or agree there is participation, and 80% strongly agree or agree with the presence
of complaints and feedback mechanism in place.
The gaps identified include low information provision to beneficiaries on progress
reports, updates and key findings from monitoring and evaluation, inconsistent
information provision, gaps in documentation and use of consultation outcomes, low
involvement of project beneficiaries in project closing, capacity gaps at community
levels, low documentation, and limited internal and partner staff capacity building and
refresher trainings. The main recommendations made include reinforce capacity
building and refresher trainings to internal staffs and beneficiaries, maximize
community consultation, strengthen documentation at all levels, and further develop a
culture of compiling best practices and widely disseminating the same for use.
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Keywords
community consultation, Project Accountability, humanitarian project accountability, investigating