Factors Affecting the Efficiency of Freight Forwarding Operations In Ethiopia in the Case of Selected Forwarding Companies
No Thumbnail Available
Date
2023-06
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Addis Ababa University
Abstract
This study aims to identify the factors affecting the efficiency of freight forwarding operations in the case of selected forwarding companies in Ethiopia. A total of 238 questionnaires were distributed to five selected freight forwarders in Ethiopia using a questionnaire survey instrument and qualitative and quantitative data analysis techniques. Data have been analyzed the use of the Statistical Package for the Social Sciences (SPSS) model 20. The study will be of use in academic circles as it will help enormously in filling the knowledge gaps in the field of freight forwarding and as such can be used as a basis for future studies. The results show that transportation factors, poor cargo handling, delivery speed, high freight forwarding service costs, and poor customs clearance process are the main reasons for inefficient freight forwarding operations. The conclusions of the study results show that the freight forwarding activities in Ethiopia were inefficient. The study recommends as an infrastructure provider, the Ethiopian government invests better in road, rail, dry port and terminal infrastructure in line with the multimodal transportation service to ensure efficient and effective performance of the multimodal transportation service and concerned customs and facilities offices to simplify government regulatory frameworks for effective freight forwarding operation. A high level of collaboration between governments, forwarding companies and stakeholder improve the efficiency of freight forwarding operations in Ethiopia.
Description
Keywords
Freight Forwarder