Challenges of Implementing Digital Banking Enhancement Projects in Dashen Bank S.C.

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Addis Ababa University


This research project intends to identify the challenges of implementing digital banking enhancement projects in Dashen Bank. The study employed a descriptive research design. The population of the study consists of clerical employees of Digital Business, Digital Agency Business, Digital Channels and Platform and Enterprise Programme Management Departments. Due to the small size of the population, the entire population was under consideration, and no sampling was employed. Primary data was collected through the administration of questionnaire. The questionnaires included both open-ended and closed-ended questions. To address the research questions, a mixed research approach was employed. Quantitative data was analyzed using software called SPSS version 25, and qualitative data was categorized and summarized in a table and presented in a figure. Statistical measures like frequency, percentage, and mean were applied. The results of the analysis identified a lack of material and financial resources, frequently change in business requirement, vendor dependency, poor communication, lack of time management, and lack of integrated team as challenges of implementing digital banking enhancement projects. On the basis of the results obtained; the study recommends the bank to prepare clear, complete, and refined business requirements in collaboration with other stakeholders who have concerns about the project output, prepare and provide training to the project team, establish a project team consisting of members from various departments, and handle projects in a shared area or department in order to close the communication gap, schedule project activities properly and track them to avoid project implementation delays



Digital Banking, Enhancement