Challenges of Implementing Digital Banking Enhancement Projects in Dashen Bank S.C.
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Date
2023-06
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Addis Ababa University
Abstract
This research project intends to identify the challenges of implementing digital banking
enhancement projects in Dashen Bank. The study employed a descriptive research design. The
population of the study consists of clerical employees of Digital Business, Digital Agency Business,
Digital Channels and Platform and Enterprise Programme Management Departments. Due to the
small size of the population, the entire population was under consideration, and no sampling was
employed. Primary data was collected through the administration of questionnaire. The
questionnaires included both open-ended and closed-ended questions. To address the research
questions, a mixed research approach was employed. Quantitative data was analyzed using
software called SPSS version 25, and qualitative data was categorized and summarized in a table
and presented in a figure. Statistical measures like frequency, percentage, and mean were applied.
The results of the analysis identified a lack of material and financial resources, frequently change
in business requirement, vendor dependency, poor communication, lack of time management, and
lack of integrated team as challenges of implementing digital banking enhancement projects. On
the basis of the results obtained; the study recommends the bank to prepare clear, complete, and
refined business requirements in collaboration with other stakeholders who have concerns about
the project output, prepare and provide training to the project team, establish a project team
consisting of members from various departments, and handle projects in a shared area or
department in order to close the communication gap, schedule project activities properly and track
them to avoid project implementation delays
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Keywords
Digital Banking, Enhancement