Assessment on Operational Performance of Multimodal Transport Service the Case of Ethiopian Shipping and Logistics Service Enterprise (ESLSE)
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Date
2021-09
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Addis Ababa University
Abstract
Multimodal transport has become an essential part of international trade nowadays. Most countries get benefit of multimodal transport that can minimize logistics costs and transit time because cargoes can be moved from one country to another with single administration document and one multimodal operator. However, problems like poor existing and lack of basic infrastructures, congestion of dry ports, inefficient and ineffective freight vehicles, long and inefficient custom clearance process, high shipment price and lack of competence in service can highly affect the standards of delivery time. This study was made with the main objective of assessing the operational performance of multimodal transport service in Ethiopian Shipping and Logistics Services Enterprise. In order to achieve this objective, the study has used descriptive and explanatory research design by employing mixed research approach in order to present the data. This study used primary and secondary sources of data in order to collect data from respondent and other sources. Close ended questionnaire was used to collect primary data. Out of the 230 questionnaires distributed 207 were returned back. This study used both descriptive and explanatory research design to carry out the research analysis. The Data collected through questionnaires were analyzed by using STATA software ver.12 under mean, standard deviation, frequencies, percentages, correlation and regression analysis. From descriptive analysis all the parameters (Customs, Infrastructure, Competence or logistics Service Quality, Timeliness, and Competition or Cost and Tracking and Tracing) are summarized under mean score of disagree that the customers are not satisfied by the performance of ESLSE. From the inferential analysis the correlation matrix result shows performance of Multimodal Transport service operation (dependent variable) has direct and positive relation with Customs, Infrastructure, Competence/ logistics Service Quality/, Timeliness, and Competition/Cost/ Tracking and Tracing dimensions (independent variables) with strong positive correlation between MTS performance and customs, moderate positive correlation in between MTS performance with infrastructure, service quality & cost and week positive correlation with timeliness and tracking/tracing. The findings from regression analysis showed all the selected performance indicator dimensions together significantly affect MTS performance that can be concluded all are determinant factors, the contribution of custom, infrastructure, service quality, timeliness, cost and tracking/tracing in explaining the performance of MTS is 72% while the remaining 28% is influenced by another variable/s that was not observed and the coefficients of β (beta) showed that Infrastructure has largest significant influence on the performance of Multimodal transport service operation followed by Customs, Cost and logistics Service Quality. Therefore, the study has recommended that the company should work with collaboration to different stockholders and give due emphasis to those driving factors in order to appropriately address performance issues step by step.
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Keywords
Multimodal Transport Service Operation, Ethiopian shipping, logistics services enterprise, Performance