Assessment of Conflict Management Practice: the Case of Dashen Bank
| dc.contributor.advisor | Bahran Asrat (PhD) | |
| dc.contributor.author | Anteneh Teklu | |
| dc.date.accessioned | 2023-12-08T08:09:46Z | |
| dc.date.available | 2023-12-08T08:09:46Z | |
| dc.date.issued | 2023-06 | |
| dc.description.abstract | The purpose of this study was to assess of Conflict Management Practice: The Case of Dashen Bank" focuses on the Head office of Dashen Bank SC in Ethiopia. To objectively answer the research questions, and meet the objectives of the study, the researcher employed both quantitative & qualitative approaches and descriptive survey design. The target populations for this study were Head office employees, and managers of the Bank. Totally 100 samples of respondents were selected using a simple random sampling techniques. The type of data used in this study was primary and secondary sources. The study employed structured questionnaires and semi-structured interviews for data collection. The quantitative data collected through questionnaires were analyzed quantitatively using descriptive statistical tools (frequencies, percentages, means, and standard deviations), whereas the qualitative data collected through open-ended questions and interviews were analyzed qualitatively using descriptions and narrations. The study found that the two types of conflict that are seen at Dashen Bank head Office are interpersonal conflict (80.0% ) and intergroup conflict (20.0% ) and the Bank approach to handling conflicts is inadequate and through hearsay is the most way administrative staff gets information about existence of conflict. Finally, based on the research findings and conclusions drawn, the study recommended Dashen Bank to enhance awareness of conflict-related issues, a unique orientation and training program should be created. Additionally, the organization should set up various opportunities for the staff to improve their interactions with one another in order to prevent the aforementioned difficulties | |
| dc.identifier.uri | http://etd.aau.edu.et/handle/123456789/406 | |
| dc.language.iso | en_US | |
| dc.publisher | Addis Ababa University | |
| dc.title | Assessment of Conflict Management Practice: the Case of Dashen Bank | |
| dc.type | Thesis |