An Assessment of Conflict Resolution Practice in Project Management - A Case Study of IT Projects in Bank of Abyssinia S.C.
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Date
2019-06
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Addis Ababa University
Abstract
This research paper makes a descriptive study on the conflict resolution related activities reflected at BoA four IT based projects. Primarily, the study try to address what type and source of conflict is mostly considered to be agreed to exist in due course of projects life time. Further, it studied the most perceived conflict resolution method adopted at the project management environment giving further study on the identified problems during the process of conflict resolution. In addition, the paper aims to describe existence of organizational consideration of conflict resolution in the IT projects as integral part of the management activity. The study is motivated to get realistic description as to how conflict resolution is exercised at BoA It projects to enhance awareness of better well skilled and knowledge based resolution will be beneficial to the overall implementation of projects. A fact gathering descriptive type research design was employed with a sample of 51 employees through stratified sampling. A questionnaire was used as a research tool for collecting data. Baseline data were captured from key informant, secondary data and from own observation. The collected data was analyzed using descriptive statistics mean and standard deviation. Main findings of the study depicts that, different perception of the project was found to be the main source of conflict where us avoidance/withdrawal type of conflict resolution dominate the show. The fact that outcome of conflict resolution being not assessed for any of the projects turned out to be the main problem identified in the conflict resolution process while finally a fact that BoA never consider conflict resolution as integral part of its management activity was revealed. Unfortunately as the study is descriptive type, no empherical based findings was proven rather the fact was revealed as it is. Finally, the results on the conclusion entails us that the four research questions developed in this study have shown that there is a gap in understanding the best conflict resolution methods which will assist the project to be managed in a constructive way and able to use the process for positive results and integration. And also, the study recommends the bank to look after ways of increasing its resources and project managers’ knowledge base towards the best conflict resolution skills and establish a system to assess the effect of conflict resolution towards a good management core activity.
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Keywords
Conflict Resolution, Descriptive study, management core activity.