Conflict Handling in A Multi-Stakeholder Project: A Case of a Building Construction Project
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Date
2022-06
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Addis Ababa University
Abstract
We live in a society prone to conflict, and conflict usually cannot be avoided since it is an inevitable aspect of work teams. The problem of conflict in the construction industry in general is that it will give rise to increase of project cost, project delays, reduction of productivity, loss of profit or damage in business relationships. Conflict might escalate and lead to nonproductive results, or it can be constructively resolved and lead to quality final products. Therefore, learning to manage conflict is important to any project stakeholder. This study is aimed to assess the different conflicts that influence the effectiveness of managerial decisions in a selected building construction project with multi-stakeholders and comes up with suggested solutions. It studies the conflict management styles used in the system and identify their major problems; identifies various work-related conflicts that has been created; and determines the effective management approach in resolving work related conflicts. The major objective of this study is to assess the different conflicts that influence the effectiveness of managerial decisions in a multi-stakeholder project and come up with suggested solutions in the case a Building Construction Project. This project also has objectives of studying the conflict management styles used in the system and identifying their major problems; identifying various work-related conflict that has been created and determining the effective management approach in resolving work related conflicts. The study populations are stakeholders of the building construction project randomly sampled to make sure all stakeholders of the project are equally represented. The methodology of this study is project based cross-sectional research design and the data used was quantitative primary data collected from closed ended questions which help to investigate factors that affect for conflict management in the project. The study has found out that management styles employed by management do not compare with the nature of stakeholders; most of the stakeholders choose to always employ collaborative style when in resolving work related conflicts; and that leadership conflicts have happened to have high effect on the management of the project causing communication gap between the managers and causing managers to lack in achieving the desired targets of the project in the specified time