Assessment of Human Resource Development Practices and Challenges in Commercial Bank of Ethiopia: A Case Study of North Addis Ababa District
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Date
2018-06
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Addis Ababa University
Abstract
This study was undertaken to assess human resource development practice and challenges in
Commercial Bank of Ethiopia (CBE) Northe Addis Ababa District. Both primary and
secondary data were collected. Primary data collected through questionnaires and interview.
The questionnaire was distributed to 358 employees of the bank working in North Addis
district in which 322 completed and returned. Questionnaire was distributed to the employees
on the basis of simple random sampling based on respondents willingness and cooperation
and convenience sampling techniques were used to select managers and HR experts for
interview. Data analyzed using descriptive stastics based on qualitative and quantitative
method of research design. The findings revealed that CBE has strength in assign competent
trainers and allocate adequate facilities for training and development. Nevertheless, the bank
has major weakness especially with regards to training need assessment, and training design
and evaluation. Further, the opportunities were not given to employees to participate in the
training and development practice program. Lack of proper implementation of career
development, lack of clarity of performance evaluation criteria and manager related
problems are the most serious problem identified at CBE. The researcher recommends that
training needs assessment, design and evaluation techniques should be modified and applied.
Proper career development and performance appraise should be practice. Finally top
management should support each human resource development activities to achieve its
objective effectively.
Description
A thesis submitted to the Department of Public Administration and Development
Management of Addis Ababa University in Partial Fulfillment of the Requirements for
the Degree of Masters in Public Management and Policy (MPMP)
Keywords
Career Development, Commercial Bank of Ethiopia, Performance Appraisal, Training and Development