The Practices and Challenges of Employee Performance Evaluation System in Commercial Banks of Ethiopia (HEAD OFFICE)
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Date
2019-07
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Addis Ababa University
Abstract
This study is intended to assess the Practice and challenges of Employee Performance
Evaluation system in Commercial Bank of Ethiopia (head office). On the source of data collected
through questionnaires and interview; the researcher has tried to address some of the real
problems of performance evaluation practice based on the opinion of the respondents and
interview of PMS Manager in this organization. Selected Questionnaire was distributed to 358
employees of the bank working in head office. The findings of the research indicated that
employee performance evaluation system has numerous benefits. Among them; it creates role
clarity among employees, it enables to differentiate good and poor performers, and it creates a
constructive competition among staffs. The system has also helped to motivate employees and
encourage development through creating communications between the employees and their
managers. It also improves both individual and the bank’s overall performance. However, the
researcher has found that there were challenges; lack of clarity in evaluations criteria, bias and
favoritism in performance evaluation process, no appropriate documentation for performance
appraisal, time also affect and employees’ negative attitude towards performance evaluation.
Managers are also not accountable or responsible for their wrong feedback. On the basis of the
findings, the researcher recommended that, the bank has to take remedial actions in order to
minimize evaluator bias and favoritism, feedback is given to appropriate time to the employee,
appropriate data entering to oracle performance management system, manager keeping file or
document properly every time.
Description
A thesis submitted to the Department of Public Administration and Development
Management of Addis Ababa University in partial fulfillment of the requirements for the
Degree of Masters in Public Management and Policy (MPMP)
Keywords
Employee Performance, Performance Evaluation