Challenges and opportunities of ethioPay ATM service
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Date
2018-06
Authors
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Publisher
Addis Ababa University
Abstract
Irrespective of its importance to the customers and financial system, ethioPay interbank
service is operating inefficiently. Since there are no studies conducted on this topic
especially on ethioPay, this study has been conducted with an objective of identifying
challenges and opportunities of ethioPay ATM from perspectives of interconnected banks
and supervisors. This study used descriptive research design that uses descriptive survey.
Primary data was collected from 68 workers at EthSwitch, interconnected banks and
national bank through interviews and questionnaires. Data was analyzed through
Statistical Package for Social Science (SPSS). The study identified challenges such as
inappropriate ATM location, low level of customer awareness, inefficient ATM
management by the banks, frequent network failure, low level of interest and skills of the
banks to use the service. This service brought opportunities to banks by reducing
investment cost and foreign currency outflow, decreasing unit cost of transaction,
improving service quality and reaching customers of other banks. The study recommends
creating awareness to customers, improving network quality, appropriate ATM location and
proper follow up by supervising organs.
Description
A thesis submitted to Addis Ababa University
Collage of business and economics in partial
Fulfillment of the requirement for the degree of
Masters of business administration
Keywords
Descriptive Design, EthioPay interbank ATM service, ATM location