The Practices and Challenges of Good Governance in Public Service: the Case of Addis Ababa Transport Authority, Addis Ababa, Ethiopia,
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Date
2022-12-19
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AAU
Abstract
The main aim of this study was to assess the The practices and challenges of good governance in public
service the case of Addis Ababa Transport Authority (AATA). Due to subjectivity and elusive nature of Good
Governance, this study took UNESCAP‟s eight pillars of good governance as a yardstick to examine the
prevalence of good governance in Addis Ababa public transport services. The study employed a descriptive
type of research design to describe the role of good governance in enhancing public service delivery in
AATA. This study adopted both qualitative and quantitative approaches. The study used both primary and
secondary sources of data. The primary data was collected through semi-structured questionnaire and in depth interview whereas the secondary data was collected from published and unpublished research papers
and annual reports of AATA. The targeted populations of the study were both employees of the Authority
and Addis Ababa city public transport users. A random sampling technique was employed to sample out 161
respondents from the employees whereas purposive(judgemental) sampling technique was utilized to select
384 representatives of public transport service users. Totally. 545 representatives took part in this study.The
collected data was analyzed using both quantitative and qualitative (Mixed) data analysis techniques. SPSS
version 23 was used to produce simple descriptive statistical tools for the analysis. Results of study were
presented using charts, graphs, diagrams and tables. The study found that a significant number of city
people use public transport daily and spend 30 minutes and more waiting means of transport at station per
single trip. It was also found that challenges like fastest population growth, urbanization, lack of smooth
traffic flow and poor implementation of Master plan, low awareness of servants, lack of viable
Organizational structure hampered practice of good governance effectively in AATA. Moreover, poor
practice of transparency, accountability and responsibility, weak enforcement of rule of law, inefficient
operation, low participation and inclusion were among core findings of the study. Again, AATA public
transport service quality disclosed to be unsound i.e. reliability, tangibility, assurance, responsiveness and
empathy are at their infant stage. The Staffs of AATA lacked seniority, awareness and commitment so that
they could not practice value and change driven governance in daily operation. Hence, the study
recommended that AATA in collaboration with the concerned bodies should primarily focus on building a
robust integrity among and between public transport service users, providers, management bodies as well as
other stakeholders
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Keywords
Governance, Good Governance, Public Transport service, Authority, Service Providers, Service user