Determinants Of Employees Job Performance At Commercial Bank of Ethiopia Addis Ababa City Branches

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Addis Ababa University


The purpose of this research is to examine the determinant factors affecting employees’ job performance at commercial bank of Ethiopia Addis Ababa city branches. This research is conducted through descriptive design by employing mixed research approach. The stratified random sampling method was employed to select respondents for the questionnaire, and Purposive sampling was also managed to select the interviewees. Descriptive statistics incorporation with qualitative analysis was used to present and analyze the collected data. The analysis result shows that the employees’ job performance and the overall bank’s achievement is deterred by factors related to employees’ skill, commitment and ability, performance management system, training, working environment and motivational practices of the bank. Specifically, the research result shows as most of the employees’ are male and young with 62.8% and 67.5% percentage distribution respectively. The employees’ intention towards most of employee related factors is positive with the overall mean score value of 3.87. However, PMS of the bank is not managed in good manner since it lacks clarity, employees’ involvement, supervisory support and fair measurement at different jobs. On the other hand, the training practice of the bank is good though it needs some improvements particularly in training place, time, need assessment and evaluation. With regard to working environment related factors, the result shows that as there are abundant office facilities and resources, inflexible working hours and unsafe working environment. Furthermore, the analysis result shows that as employees’ intention towards the banks motivation and benefit package is weak with an overall average mean value of 1.75. Hence, the management of commercial bank of Ethiopia should periodically review its human resource, performance management system, training working environment and motivation practices in order to improve the limitations and to enhance employees’ productivity and organizational achievement.


A Thesis Submitted to Addis Ababa University College of Business and Economics as Partial Fulfillment for the Award of Master of Business Administration in Management


Employee Related Factors, Motivation & Job Performance, Working Environment