Governance and Public Service Delivery: the Case of Water Supply in Akaki Kaliti Sub-City
No Thumbnail Available
Date
2016-01
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Addis Ababa University
Abstract
This study examines governance and public service delivery of water supply in Akaki-kality sub-
city. The key objectives of the study are: assess the effectiveness of the government system in
water supply service delivery with respect to CAR frame work, assess the satisfaction of clients
in water service delivery in Akaki-kality sub-city and to show the major obstacles of water
service. Qualitative and semi-quantitative methods with stratified sampling are used in the study.
Beside that key-informant interview also apply in the study. The study covers availability and
accesses of water to observe the satisfaction of the clients more than 50% of the respondent are
not satisfied with water service supply in Akaki-kality sub-city. With regard to effectiveness of
government system most of the respondents disagree about effectiveness of the system. Findings
show that lack of transparency, accountability and responsiveness are obvious in water service
supply, restriction of private sector in the supply of potable drinking water with pipe line, the
community forums role is insignificant in decision making of water service and NGO’s play
great role in providing drinking water for Akaki-kality clients.
Keywords; Governance, Public service delivery, Customer satisfaction, Accountability,
Capability, Responsiveness
Description
Keywords
Governance, Public service delivery, Customer satisfaction, Accountability, Capability, Responsiveness