The Effect of Digitization on Organizational Performance: Mediating Role of Workflow Efficiency in Selected Grade 1 Contractor Companies.
| dc.contributor.advisor | Abera Legesse (PhD) | |
| dc.contributor.author | Abey Abebe | |
| dc.date.accessioned | 2025-08-06T12:01:33Z | |
| dc.date.available | 2025-08-06T12:01:33Z | |
| dc.date.issued | 2025-06-07 | |
| dc.description.abstract | This study investigates the effect of digitization on organizational performance, focusing on the mediating role of workflow efficiency in selected Grade 1 contractor companies. Utilizing both descriptive and explanatory research designs, the study explores characteristics and causal relationships between variables. A mixed-methods approach was employed, combining qualitative and quantitative techniques. Qualitative data were collected through surveys, questionnaires, and key informant interviews, while quantitative data were analyzed statistically. The target population comprised 18,518 employees from eighteen Grade 1 contractor companies, with a sample size of approximately 392 determined using Yamane's formula. Stratified and simple random sampling techniques were applied to ensure representative data, enhancing precision and reducing bias. Our study gathered insights from both primary data (surveys and interviews) and secondary data (existing documents) to analyze the impact of digitization. We used both descriptive and inferential methods, including multiple linear regressions, to examine the relationships between key variables. Our analysis identified that digitization was highly correlated with organizational performance improvement, pointing to a transformational role of digital initiatives. We found that training employees had an important and significant relationship with the performance achieved, consequently showing importance in maximizing the value of digital tools. Management support showed a meaningful correlation, which emphasized the role of leadership in digital transformation. We identified workflow efficiency as a critical mediator of this relationship. These results thus indicate a need for a balanced approach across these to ensure long-run success. We would thus advise the management that they should first invest on the digital equipment as well as employee capabilities while encouraging effective management support at the same time. The companies should also involve regular technological infrastructure and training programs assessment for best performance in today's dynamic construction industry within Addis Ababa. | |
| dc.identifier.uri | https://etd.aau.edu.et/handle/123456789/6096 | |
| dc.language.iso | en | |
| dc.publisher | A.A.U | |
| dc.title | The Effect of Digitization on Organizational Performance: Mediating Role of Workflow Efficiency in Selected Grade 1 Contractor Companies. | |
| dc.type | Thesis |