Assessment of the Success Factors of CORE Banking System Project in Commercial Bank of Ethiopia

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Date

2022-06

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Addis Ababa University

Abstract

ThemainpurposeofthisstudywastoidentifyCriticalSuccessFactorsforCBSselection andimplementationin EthiopiaLCBsandtodefineaframework,whichcouldbeusedby theLCBstomaketheir CBSprojectssuccessful. Thesurvey questionnairewasdistributedamong50individualsidentifiedassample population across IT departments.Outofthe50 all of themrespondedandresponses of allCBS projectexperiencedrespondentswereidentifiedforfurtheranalysis. Followingnoteworthyfindingswere observed on analysis of surveydata. Most ofthe respondentswereof theviewthatimprovedefficiencyandendusersatisfactionwas the most importantprojectgoaltoachieve,relatedtoCBSprojects.Timely implementationor implementingwithinallocatedbudgetwasnotconsideredasimportantbytherespondents. Outofthe17successfactors inthequestionnaire,7havebeenidentifiedasCriticalSuccess Factors(CSFs). Outofthe17,sixwererelatedtotheCBSselectionprocessand11were relatedtotheimplementation process. BasedontheidentifiedCSFs, aframework forCBSprojectshasbeendevelopedanda comprehensivesetofguidelineshavebeenproposedforthe Commercial bankLCBs,whichcould beusefulforthesebanksintheirfutureCBSProjects.

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