Assessment of the Success Factors of CORE Banking System Project in Commercial Bank of Ethiopia
No Thumbnail Available
Date
2022-06
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Addis Ababa University
Abstract
ThemainpurposeofthisstudywastoidentifyCriticalSuccessFactorsforCBSselection andimplementationin EthiopiaLCBsandtodefineaframework,whichcouldbeusedby theLCBstomaketheir CBSprojectssuccessful. Thesurvey questionnairewasdistributedamong50individualsidentifiedassample population across IT departments.Outofthe50 all of themrespondedandresponses of allCBS projectexperiencedrespondentswereidentifiedforfurtheranalysis. Followingnoteworthyfindingswere observed on analysis of surveydata. Most ofthe respondentswereof theviewthatimprovedefficiencyandendusersatisfactionwas the most importantprojectgoaltoachieve,relatedtoCBSprojects.Timely implementationor implementingwithinallocatedbudgetwasnotconsideredasimportantbytherespondents. Outofthe17successfactors inthequestionnaire,7havebeenidentifiedasCriticalSuccess Factors(CSFs). Outofthe17,sixwererelatedtotheCBSselectionprocessand11were relatedtotheimplementation process.
BasedontheidentifiedCSFs, aframework forCBSprojectshasbeendevelopedanda comprehensivesetofguidelineshavebeenproposedforthe Commercial bankLCBs,whichcould beusefulforthesebanksintheirfutureCBSProjects.