Assessment of Fleet Transport Services Performance: Evidences from World Vision Ethiopia
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Date
2023-06
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Addis Ababa University
Abstract
Fleet management is the use of a fleet of vehicles to complete a task within an organization or to provide a service to a third party with a specific degree of service and cost. The main objective of this study was to evaluate the effectiveness of the fleet transport services provided by a few emergency food assistance programs running in World Vision Ethiopia. Descriptive statistics, such as means, percentages, and frequency tables, were used to characterize the data. This study's target population was 230 employees in leading aid organization in Ethiopia but only 146 sampled respondents responded completely. The answer to the central query was found using inferential statistics, such as the correlation analysis model. Accordingly, this study discovered that while flexibility, cost-reduction, and quality of service delivery all aided in the execution of strong fleet performance, service speed (responsiveness) lagged behind. Additionally, a positive and substantial relationship between service delivery, affordability, quality, flexibility, speed (responsiveness), and transport performance was found by this study. The investigation led to the conclusion that this organization lacked responsiveness even though it maintained good service delivery and was flexible in how it supplied transport services. This study also discovered that improving fleet transportation performance will improve service delivery, cost, quality, flexibility, and responsiveness. The study offers this as a baseline and suggests that other key humanitarian actors apply the fleet transport practice and evaluation performance result to enhance their logistical operations. World Vision in Ethiopia will consequently boost the efficacy with which its fleet transportation is used to deliver humanitarian supplies.
Keywords: Assessment, Fleet Transport Services, Performance, World Vision Ethiopia