An assessment of Communication Satisfaction at the Ethiopian Postal Service Enterprise
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Date
2022-05-30
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AAU
Abstract
One of the foundations for improving an organization's efficiency is understanding the
significance of measuring employee communication satisfaction. The idea of a communication
audit is not well practiced in our country, especially in government organizations. One such
company is the Ethiopian Postal Service Enterprise (EPSE). This research study is mainly aimed
at exploring the level of employee communication satisfaction in EPSE with communication
factors and also evaluating the relationship between job satisfaction and communication
satisfaction by analyzing Dawns and Hazen (1977) communication satisfaction dimensions. The
study also assessed the strength and weaknesses of formal and informal communication
practices of the EPSE and also evaluated the relationship between top management and the
employee and the supervisory subordinate relationship of the employee. A total of 137 EPSE
staff members from 23 departments participated in this study. This study includes both managers
and employees of the organization. The researcher used correlational research design and a
mixed research method approach that included both quantitative and qualitative data. The
primary data for the research was collected through Downs Hazen's 1977 CSQ 7-Step Likert
type scale and in-depth interviews. The data were analyzed by SPSS software and by
summarizing the responses from the interviewees. The study indicated that there is a low level of
communication satisfaction among employees and that there is also a significant communication
satisfaction difference in gender and term of employment. Additionally, there is a strong positive
relationship between communication and job satisfaction. The study also discovered that middle
management and staff members are not satisfied with top management's communication..
Employee satisfaction with their supervisor's communication is comparatively high. According
to the research, improving employee communication satisfaction will require more efforts and
initiatives from senior managers as well as efficient management of internal communication. By
developing various motivational mechanisms to utilize and exploit their knowledge, EPSE also
focuses on the communication satisfaction of experienced employees and male employees.