Challenges of Implementing a Program Management Office: The Case of Commercial Bank of Ethiopia
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Date
2017-06-05
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Abstract
Nowadays organizations which conducted project are beginning to understand the importance of project management office (PMO) for project success. But for PMOs to be successful; various internal and external factors must be taken in to consideration. The purpose of this study is to identify the challenges of implementing the Project Management Office in Commercial Bank of Ethiopia. The research is conducted in order to address the shortage of research in PMO especially in financial institutions. Descriptive research approach is selected for this study. Data is collected for the study using semi-structured interview. The collected Data was analyzed and interpreted using descriptive analysis technique. The study identified 11 challenges to implementing PMO. The top three challenges were difficulty of staffing the PMO with necessary personnel, lack of systematic knowledge management and absence of standardized project management tools and templates. The research findings will be expected to assist the bank and the Program Management Office in addressing the challenges properly. Based on this finding, recommendations are made to overcome these challenges. Accordingly, the PMO need to hire permanent PMO staffs to conduct the basic PMO activities, rigorously work on developing a systematic knowledge management and document lessons learned. It should also work on developing standardized tools template, provide project management training to the project managers
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Project Management, Program Management Office (PMO, Critical Success