An Evaluation Of Good Governance Practices: The Comparative Analysis of Tikur Anbessa Specialized Hospital And St. Peter's Specialized Hospital

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Addis Ababa University


The purpose of this study was the evaluation of good governance practices using comparative analysis method. The study used qualitative and quantitative research design where random sampling method was used for selection of clients. Data were collected using structured questionnaire and analyzed by SPSS windows version 20.0. Questionnaires used to gather raw data from the respondents. Secondary data were also collected from different existing sources. The data were analyzed using Microsoft excel and presented using tables and chart. The findings show that in TASH there is poor accountability, lack transparency and less responsiveness their client in contrast to SPSH. The findings also show that in TASH stakeholders did not make the society or another stakeholder to participate in the provision of basic service delivery, in the supervision of basic service delivery, in the financial activities, and in handling customers’ complaints compared to SPSH. Although there are attempts of good governance practices, a lot need to be done at the TASH in contrast to SPSH. The study recommended that, to improve good governance practice, the management of Hospitals should ensure that two Specialized Hospital staff are aware of the elements of good governance practice and adhere to them in their day to day activities.


A thesis submitted to the Department of Public Administration and Development Management of Addis Ababa University in partial fulfillment of the requirements for the Degree of Masters in Public Management and Policy (MPMP)


Accountability, Good governance practice, Responsiveness, Transparency