Improving Patient Satisfaction in Outpatient Department at Gunchire Primery Hospital
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Date
2018-07
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Addis Ababa Universty
Abstract
Problem statement: Patient satisfaction denotes the extent to which general health care needs of the clients are met to their requirements. Assessing and improving Patient satisfaction is one of the essential indicators for healthcare service improvement. It is needed for assessing for the current patient satisfaction situation, setting objectives and targets for the future and measuring progress and improvement in Gunchire Primery Hospital in SNNPR/Ethiopia.
Objective: To improve the Overall patients satisfaction level in OPD from 63% to 86% in February ,2018 to July 30,2018.
Method: Descriptive study comparing the status of patientstisfaction before and after a feasible intervention to improve patient satisfaction in the Outpatient Department of Gunchire Primery Hospital. A structured questionnaire was administered to collect the data and the study was carried out in 50 patients selected by random sampling method.
Results: The overall patients satisfaction the respondents were satisfied by 86.54% that was improved from 63% to86.54% in pre-post interventions. The 5 categories' satisfaction level of respondents’ opinions by components, based on 29 survey conducted the average response rate regarding to physical facilities, the respondent satisfaction level were 88% satisfied and 12% were not satisfied by the physical facilities.
Average response rate regarding to waiting time to services the respondent satisfaction level were 87% satisfied and 13% were not satisfied. Average response rate regarding to pharmacy services, the respondent satisfaction level were 86.5% satisfied and 13.5% were not satisfied. Average response rate regarding to doctor and nurse services, the respondent satisfaction level were 91.2% satisfied and 8.8% were not satisfied. Finally Average response rate regarding to registration services, the respondent satisfaction level were 80% satisfied and 20% were not satisfied.
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Keywords
Patient satisfaction, OPD services, Hospital Environment in OPD.