Critical Assessment of the Third-Party Logistics (3PL) model: The Case of MACCFA Freight logistics
| dc.contributor.advisor | Zelalem Bayisa (PhD) | |
| dc.contributor.author | Muluken Teka | |
| dc.date.accessioned | 2025-08-02T11:08:08Z | |
| dc.date.available | 2025-08-02T11:08:08Z | |
| dc.date.issued | 2024-07 | |
| dc.description.abstract | Logistics performance is a strong determinant of national income. Reportedly, however, Ethiopia’s logistics has repeatedly performed poor. It shows that proper improvement and effective management of logistics system and infrastructures could help to increase the overallperformance of the Ethiopian logistics industry. It has been argued that the increase of third partylogistics (3Pl) performance will indirectly contribute to the increase of Logistic PerformanceIndex (LPI) score of the country. With a bigger intention of seeking a solution for the problems of the Ethiopian logistics, this thesis has attempted to critically assess the 3pl model by taking acase organization MACCFA freight logistics plc. 3pl are one of the constituent of logistics system of a country. The general objective of the study is to assess the value logic of the caseorganization/ MACCFA/ in terms of how it delivers logistics value. Three constructs namely logistics service quality, relationship management and organizational effectiveness are used tooperational the 3pl business model concept. Valid and reliable measurement instruments for eachof the constructs have been developed based on literature review. The questionnaire wasdispatched to 83 randomly selected employees of the organization. All of the distributed questionnaire (with few missing values) had been collected back and used for data analysis.Deploying descriptive data analysis (frequency distribution, percentages, mean values and standard deviations), results of the study were drawn. Accordingly, it has been learnt thatMACCFA plc creates values by delivering a diversified 3pl logistics having moderate quality level. Its has implemented also a relationship management characterized by a moderate trust andcommitment. Likewise, its organizational effectiveness level is also moderate. It is recommended then that in order to become a world class 3pl service provider that can facilitatethe logistics system of the country, MACCFA should plan a comprehensive improvement plan totransform all of the three issues from the current mediocre state to the world class levels. Keywords: Third party Logistics(3PL), Logistics Service Quality, Organizational Effectiveness,Relationship Management and Value Creation | |
| dc.identifier.uri | https://etd.aau.edu.et/handle/123456789/6006 | |
| dc.language.iso | en_US | |
| dc.publisher | Addis Ababa University | |
| dc.title | Critical Assessment of the Third-Party Logistics (3PL) model: The Case of MACCFA Freight logistics | |
| dc.type | Thesis |