The Effect of Emotional Intelligence on Employees’ Performance in the Case of Awash Bank and Dashen Bank: A Comparative Analysis
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Date
2024-06-19
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A.A.U
Abstract
This study examines the impact of emotional intelligence on employee performance at Dashen
Bank and Awash Bank, employing multiple regression analysis to explore the influence of selfawareness,
self-management, social awareness, and relationship management. The study was
collected data using questionnaire from managers/supervisors, officers and other employees of
Awash bank and Dashen Bank head office, out of 162 the total questionnaire 157 questionnaires
were filled and returned from the Dashen Bank and Awash Bank. A quantitative research design
and descriptive and explanatory study approach were used in this study. The information used on
this observes have been Questionnaire adapted from preceding literature. The scope of the take a
look at turned into constrained to randomly decided on banks. Conceptually, there are 4
dimensions of emotional intelligence: Self-awareness, Self- management, Social awareness, and
relationship management. Information collected from respondents based on 5 points Likert scales
were analyzed using inferential and descriptive statistics. The result reveals that Awash Bank’s
regression model, with an R Square of 0.864, accounts for a higher variance in employee
performance compared to Dashen Bank’s 0.735. Significant predictors of performance at Awash
Bank include all four emotional intelligence components, while at Dashen Bank, social awareness
and relationship management are the primary drivers. The findings suggest that a comprehensive
focus on emotional intelligence, particularly self-awareness and self-management, enhances
employee performance more effectively. Recommendations include implementing tailored
emotional intelligence training programs, promoting a culture of emotional intelligence, and
conducting regular assessments to ensure continuous improvement. This study underscores the
critical role of emotional intelligence in optimizing employee performance and organizational
success.