Business Process Re-Engineering Challenges and Opportunities for Enhance Service Delivery at Yirgalem Hospital
| dc.contributor.advisor | Costantinos, BT (PhD) | |
| dc.contributor.author | Wondmneh, Fitih | |
| dc.date.accessioned | 2018-07-11T07:19:28Z | |
| dc.date.accessioned | 2023-11-04T10:21:04Z | |
| dc.date.available | 2018-07-11T07:19:28Z | |
| dc.date.available | 2023-11-04T10:21:04Z | |
| dc.date.issued | 2010-06 | |
| dc.description.abstract | Business Process Reengineering (BPR) is practiced in so many organizations of different countries to improve the efficiency of any organization by automating its business process through re-engineering. Currently in Ethiopia, hospitals are adopting the concept of BPR. Yirgalem hospital is one of the public hospitals in Ethiopia that has started the implementation of BPR to enhance service delivery. The major objective of this research is to assess the challenges and opportunities of BPR for enhance service delivery at Yirgalem hospital. The study has employed the descriptive research method in order to perceiving challenges and opportunities in the enhancement of service delivery during the implementation of BPR. Analysis of the data collected shows lack of understand/awareness of the employee about the benefit, objectives and principles of the BPR; inadequacy of facilities, equipment, human power and medical supplies in the hospital; in addition to lack of information technology and poor measures of costs and benefits, quality and speed of service, communication, commitment of leaders and organizational learning. To improve the efficiency of service delivery, the following capacity building measures are recommended. Training, addressing shortage of facilities and equipment, research/ assessment on employee attrition, improving communication, leadership development, employees work environment, remuneration and outsourcing some of its activities. The management of the hospital builds internal and external benchmarking allows the transfer of learning from one re- engineering process to another in the same organization | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/123456789/7854 | |
| dc.language.iso | en_US | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.subject | Yirgalem hospital | en_US |
| dc.title | Business Process Re-Engineering Challenges and Opportunities for Enhance Service Delivery at Yirgalem Hospital | en_US |
| dc.type | Thesis | en_US |