Information Technology Investment in Financial Sector of Ethiopia: Towards Qualitative Measurements of an IT ROI Conceptual Model
| dc.contributor.advisor | Beshah (PhD), Tibebe | |
| dc.contributor.author | Yeshaneh Kebede, Misrak | |
| dc.date.accessioned | 2018-11-11T13:43:07Z | |
| dc.date.accessioned | 2023-11-18T12:43:53Z | |
| dc.date.available | 2018-11-11T13:43:07Z | |
| dc.date.available | 2023-11-18T12:43:53Z | |
| dc.date.issued | 2015-06-05 | |
| dc.description.abstract | Information Technology is a major factor for changes in Financial Sector of Ethiopia. But identifying the proper qualitative metrics and measuring return on investment has not been given proper attention. The purpose of this study is to investigate the implication of IT investment on the business performance through identifying constructs, their relationship and influence on IT ROI. The final output of this research is a Conceptual Model and recommendations which enhance IT ROI in Financial Sector of Ethiopia. This work is limited on non-monetary ROI and only Banks and Insurances and it would be more fruitful if it includes Microfinance Institutions. Qualitative and quantitative approaches are followed and it is more of behavioral science and adds few elements from design science. Purposive sampling technique is used in order to select Commercial Bank of Ethiopia, Ethiopian Insurance Industry, Awash Insurance Company and United Bank Share Company. Branch network, capital and technology exposure have been taken into consideration for sample selection. In-depth interview conducted with Top – Level IT Management members the result is analyzed using Directed Qualitative Content Analysis techniques with respective constructs and SPSS Version 20.0 is used for quantitative data analysis. Good IT Governance leads to best strategic Alignment of IT and Business, and maximizes IT Business value in the organization. IT Governance in Banking Industry is relatively better than Insurance Industry. There is gap on both Industries on Strategic Alignment and IT Business Value optimization being severe in Insurance Industry especially in EIC. Their organizational structure of IT imposes a negative impact on the strategic alignment of IT with Business. As the result the value of IT is seen only as a cost and time reduction, not to achieve long term strategic goal. There is no standard IT Projects portfolio management trend in CBE, AIC and EIC which have a major share on Financial Sector of Ethiopian except in United Bank. Regarding Soft Value of IT, Human Resource Development is good in banking compared to Insurance Industry. Realization of Organizational learning and Growth and Knowledge sharing culture is not yet flourished in both Industries. IT assets especially software are not properly managed. Interruption of telecom service is becoming a major challenge for Financial Sector in Ethiopia. The proposed Conceptual Model helps to identify main constructs which influence optimal return of IT Investment and recommends how to address them. | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/12345678/14142 | |
| dc.language.iso | en | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.subject | Financial Sector of Ethiopia;Measurements of an IT ROI | en_US |
| dc.title | Information Technology Investment in Financial Sector of Ethiopia: Towards Qualitative Measurements of an IT ROI Conceptual Model | en_US |
| dc.type | Thesis | en_US |