The Challenges and Opportunities of Implementing E-payment Projects. In case of CBE Birr Project.
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Date
2018-06-07
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Addis Ababa University
Abstract
The main objective of this study is to identify the Challenges and Opportunities of Implementing various Electronic-Payment Projects: taking CBE birr mobile payment system as a case study. To this end, the study employed quantitative and qualitative research approach; descriptive design to construct meaning from extracted data collected from primary and second sources through survey and document review. The primary data collected by using judgmental sampling method 20 respondents selected out of 55 targeted CBE Birr officers, 20 respondents selected from 68 CBE Birr agents and merchants, and 20 CBE Birr customers selected judgmentally. The generated data was analyzed using tables, frequency and percentage approaches. Accordingly, the study came up with the findings that the most challenging factor to the implementation of CBE Birr service is ambiguity on duty and responsibility, mal operation practice by agents, lack of employees' technical knowledge on CBE Birr & police clearance for agent recruit. Despite the above-mentioned and other challenges, the study showed that Growing acceptance of CBE Birr, ICT Infrastructure and NBE's policy direction that enforce banks to adopt technological innovation are some of the major opportunities identified by the study. Moreover, the study recommended that CBE should develop procedure and a guideline to eliminate ambiguity on duty and responsibility, to eliminate mal operation practice by agents the bank should improve the system to control the mal operation practice through calculating the commission of agents by percentage of the money transfer, the bank should be organized and established with skilled manpower to give support 24hrs a day and 7 days a week for CBE Birr services, the bank should decentralize creation of electronic money at least at district office, and finally for police clearance requirement of agent creation the bank should facilitate the process for e.g. by taking the Prospect agent thumb print for police clearance.
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E-payment, CBE Birr, Commercial Bank of Ethiopia