Factors Affecting Digital Transformation in The Case of Woreda Administration Offices in Kolfe Keranio Sub-City, Addis Ababa, Ethiopia
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Date
2024-09
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Addis Ababa University
Abstract
This study aims to identify factors affecting digital transformation in the Woreda administration offices in Kolfe Keranio sub-city and provide actionable insights to enhance digital transformation efforts. socio-economic development. The study used a quantitative and qualitative research approach. It used a structured questionnaire to collect data from Woreda administration office employees selected using a double-stage cluster sampling technique. Additionally, interviews were conducted with two management-level employees to gain deeper insights. The data gathered were analyzed using SPSS, and descriptive statistics, correlation, and regression analysis were employed to analyze and interpret the data. The results indicate that the implementation of digital transformation in Woreda administration offices is currently low, with a moderate mean score. Key factors affecting digital transformation include technological infrastructure, digital knowledge and skills, trust and confidence, top management support, organizational culture, and change management. Recommendations include targeted training programs, increased budget allocation for technological enhancements, ensuring data security and confidentiality fostering a digital-friendly organizational culture, and improving the involvement of top management. Besides its importance to the Woreda administration offices, this research holds significant implications for policymakers, public service providers, and researchers aiming to develop inclusive, user-friendly, and culturally sensitive digital solutions for sustainable development in Ethiopia.
Keywords: Digital transformation, Digitalization, Environmental factors, E-government, Organizational factors, Technological factors, Technology adoption, TOE framework, Woreda administration office