Assessment Of Logistics Management Practice: Case Of Public Service Employees Transport Service Enterprise
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Date
2018-06-01
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Addis Ababa University
Abstract
The purpose of this study is to assess logistics management practices in Public Service Employees Transport Service Enterprise (PSETSE). To address this study descriptive design method was employed and also mixed approaches were used. The total number of employees (65), from Public Service Employees Transport Service Enterprise (PSETSE) all employees from the Logistics and other departments were selected for the study. To gather data for the study questionnaire and interview for selected people have been used. Data obtained through questionnaire has been analyzed by using descriptive statics: mean and standard deviation were supported by SPSS 20.0 software version. Moreover, the data obtained using interview has been analyzed. There are so many various challenges in performing those logistics activity: Poor transportation and distribution management, lack of adequate and experienced staffs, poor customer service management pertaining logistics, lack of technology support/innovation, poor warehouse management frequent stock out and poor procurement have been found the major challenges of the enterprise that needs due attention. Despite the limitation, the study is believed to create awareness about the concept, principle and practices of logistics management in the case enterprise. Therefore, it has been recommended to the enterprise to take corrective measures such as to create the mechanism to check the satisfaction of customers regarding logistics practices, to integrate the activities of warehouse and procurement, to make transport system responsive to requests of logistics and other departments.
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Keywords
logistics practices, logistics management, logistics activity