Impact of Implementing Business Intelligence Project: The Case of Commercial Bank of Ethiopia
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Date
2020-06
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Addis Ababa University
Abstract
Over the last decade the rapid change in the Banking Industry has resulted in a greater need for
business intelligence to aid strategic decision making. A key aspect of strategic planning is strategic
decision making, the quality of which is enhanced by the use of business intelligence. Business
intelligence is widely known system for accomplishing enormous advantages to banks that have
adopted it. Therefore, commercial bank of Ethiopia has introduced this new information system
solution named Oracle Business Intelligence from Oracle Company. The main objective of the study
is to assess the impact of Implementing Business Intelligence Project in the Bank. The study adopted
descriptive research design. Using a census survey method, data was collected from 37 business
intelligence project implementation participants and users in Management Information System and
program Management office departments of the Bank. Data collected from target group by means of
questionnaires and interviews. Beside 6 interview questions, questionnaires with items of 38 were
distributed and collected with a response rate of 82%. The collected data was analyzed using SPSS
(Statistical Package for the Social Sciences) version 20. Presentation, interpretation and discussion
also made using table, frequency, percentage and mean to get ample findings. The researcher has
used descriptive research method. 17 items were used for assessing the benefits by customizing from
previous research that proposed number of benefits and were grouped into four categories,7 items
were used for assessing the critical success factors,6items were used for assessing challenges during
implementation and 8 items were used for assessing challenges of using the Business Intelligence
system. The finding showed that almost all the benefits assessed have been achieved helping the bank
to remain competitive. Committed management support and sponsorship was the most successful
critical factor during the implementation while Sustainable data quality and integrity was the least
successful factor. Less interest on the system from part of managers and clients were the most
challenging ones on the implementation. Poor data quality and Sluggish response time of the system
to user requirements were major challenges while using BI. The study recommends data cleaning
should be done consistently and Tables and Views in the data warehouse should be optimized to
mitigate the Sluggish response time issue of the system.
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Keywords
Business Intelligence (BI), Impact,, BI benefits, BI critical success factors,, BI challenges, CBE