Assessment of the Challenges of Risk Management Implementation in ethio telecom, Telecom Expansion Program (TEP)
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Date
2018-06-06
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Addis Ababa University
Abstract
The development of a stronger risk culture across the whole organization offers greater
benefits. Such a risk culture would mean tackling a number of current challenges. Make
everyone responsible for managing risks and for everyone to take accountability for doing so,
so that the management of risk becomes an everyday, whole-company approach. If people
are to be empowered to manage risks then the next challenge is to train and educate people
within the organization so that they have the tools and the skills to manage risks that they
face. This includes general risk management awareness training for everyone, with more
specialized risk and opportunity management training for those who deal with specific types
of risk, whether financial, security, project, safety, or other. The purpose of this study is to
assess challenges of risk management implementation in Telecom Expansion Program of
ethio telecom. The program’s risk management implementation is assessed in line with the
five risk management processes of; planning, identification, analysis, response and
monitoring. Questionnaire was developed based on each risk management process and
distributed to 40 respondents. The data obtained from the questionnaire was analyzed
quantitatively using SPSS software and the data collected from interview were analyzed
qualitatively. The quantitative data were presented using tables, graphs & charts and the
qualitative data was used to support and elaborate the quantitative data. From the
quantitative and qualitative data it was found that the program gives the utmost attention for
risk management and included risk management in the program’s plan. Risks arise at each
stage of the program were managed throughout the program lifecycle. Risk analysis and
monitoring was performed well in the program whereas risk identification is not performed
exhaustively. The main challenges resulting from the study was: lack of risk expert to lead
RM team, lack of practical experience, lack of risk knowledge and information and low level
of awareness among stakeholders. Lack of risk management expert to lead RM is observed
persistently in every stage of risk management. To overcome the challenges mentioned
above and to enjoy the benefits of good risk management, the researcher suggested:
ownership and accountability of risks must be created among stakeholders through allowing
them to have a part on risk management process. The company must see other options to
get a skilled manpower to handle its future risks. On the top of these, intensive risk
management awareness creation training must be provided to everyone to enhance the risk
management culture.
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Keywords
challenges, implementing, risk management