Assessment Of Management Roles Effectiveness For Enterprise Resource Planning (ERP) System Implementation Success: The Case Of Ethiopian Electric Utility (EEU) ERP Project

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Addis Ababa University


This case study is conducted in Ethiopian Electric Utility (EEU) to assess Enterprise Resource Planning (ERP)implementation success based on Management Roles effectiveness. Thus the study;by adapting previous research work that tried to group related Critical Success Factors (CSFs) into five Management Roles, developed a research framework that associate the management roleseffectiveness with the ERP implementation success; and also by using various data collection methods (qualitative and quantitative) in combination with purposive sampling techniqueto select 167 samples and using the opinions of the project managers, core team members, end users and consultants/implementation partners assessed the implementation success, test the relationship and draw explanation. The result ofthe studyshows that; with the established criteria EEU's ERP implementation performance is under average;found that the Top Management, Technology Management, Process Management, Change Management and Project Management Roles have a strong and positive relationship with ERP implementation success; andall the management roles have a respectable amount of variance to explain the ERP Implementation Success. Additionally, in order to exploit the full potential from ERP, more efforts to be practiced to improve the effectiveness of the five management rolesand further research in the five management roles areas are recommendedfor the case of EEU.



Critical Success Factors, Implementation Assessment, Enterprise Resource Planning, Ethiopian Electric Utility