Challenges Of Project Procurement And Contract Administration: The Case Of Optimal Traffic Routing Automation Project, Ethio Telecom
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Date
2018-06-12
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Addis Ababa University
Abstract
The purpose of this study is to examine how scope/specification development and
involvement of concerned stakeholders in the planning stage of the project procurement
management process of an Optimal traffic routing automation project at Ethio Telecom
affect the performance of the project. Descriptive research design was employed for the
study. Semi-structured interview with purposive sampling technique was conducted with
five management staffs of the sourcing department of the company. Close ended
questionnaire was distributed to thirty-five employees where thirty-two are completed and
returned. The data collected through questionnaire has been analyzed quantitatively using
descriptive statistics; mean and standard deviation of SPSS version 20.00 software. And,
the data obtained using interviews has been analyzed qualitatively. The study focused on
the project procurement management practice of optimal traffic routing automation project
undertaken by the company in order to improve the performance of voice traffic quality and
take advantage of the cost involved for each call routing. The study examines the project
considering plan procurement management, conduct procurements and control
procurements processes of the project procurement management knowledge area.
Contract administration practice of the project was also observed in the study. Accordingly,
the findings showed that, scope and specifications for the project were not properly
prepared, concerned stakeholders were not involved, risk related to the project was not
considered, cost, schedule and detail requirements documents were not properly
developed in the planning stage which in turn affects the conduct and control processes.
Besides, no regular training is being provided to both sourcing and procurement requesting
unit staffs, there is a skill gap that needs to be filled to improve the project procurement
management process. Thus, planning should be given due consideration, and regular
training must be provided on project procurement and contract administration related issues
to all concerned staffs of the company.
Description
Keywords
Scope, Specification, Stakeholders, procurement