Factors Affecting Supply Chain Performance Of Nongovernmental Organizations: The Case Of FH Ethiopia
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Date
2018-05-07
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Addis Ababa University
Abstract
Supply chain performance had been a significant area of attraction for researchers. However,
studies have established the factors affecting supply chain performance in manufacturing and
commercial organizations whose focus is to deliver value to customers in order to make a
profit.
These seem to be there is a gap and known little on factors that affect NGOs’ supply chain
performance which need to be assessed and due to varying contexts the findings of such studies
may not necessarily apply in humanitarian SC.
This study therefore undertook the goal to establish factors affecting the performance of supply
chain performance of non-governmental organization in the case of FH Ethiopia.
The specific objectives of the study included, the analysis of how procurement activities influence
the performance of the organizations supply chain, examine how supplier selection practice in
the organization affect SC performance, examine how internal policy and procedure of the
organization affects supply chain performance and illustrate how listed external environment
affects the performance of supply chain in FH Ethiopia.
The study adopted descriptive survey research design and qualitative data targeting seventy one
employees from FH Ethiopia. From seventy one issued questionnaires, 59 questionnaires
representing 83.1% of the total questionnaires distributed were returned fully completed, while
12 questionnaires were not returned representing 16.9% of the total questions distributed to the
respondents. According to Mugenda and Mugenda (2003) a response rate of 70% and over is
excellent for analysis and reporting on the opinion of the entire population. Primary data was
collected using a questionnaire. Ones the data was collected, the researcher checked for its
accuracy, consistency and completeness. The data was presented in frequency tables and
percentages and discussed.
Data was analyzed using descriptive statistics i.e. Frequencies, percentages, means and
standard deviations were presented in the form of both tables and figures. The SPSS version 20
computer software was used to aid the analysis.
The finding of study shows those inefficient procurement activities, absence of training and
development, absence of quality culture and the stated external environment affects and have
negative impact on the organizations supply chain performance.
The study findings value to the organization to provide information on those factors affecting
supply chain performance based on the result of this study, it can also use as reference for future
researchers who will be interested to study the topic and it will contribute filling the knowledge
gaps in the area
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Keywords
Supply Chain performance, supplier selection, practices