An Assessment of Software Project Management Practices in Commercial Bank of Ethiopia

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Addis Ababa University


Software technology changes the way companies conduct business. It has an important role for banking and finance as it alters systems and processes for improved service delivery and customer satisfaction. In cognizant of this fact, many companies in Ethiopia (including banks) currently undertaking software projects. The objective of this study is to assess software project management practices in the case of Commercial Bank of Ethiopia. Project management frameworks, guidelines/tools and knowledge areas were used to assess the current practices of Commercial Bank of Ethiopia and to ensure its efficiency and uniformity in delivering software products. A total of 64 project managers and project team members in four different software projects were selected as respondents for the study with census survey. In order to gather the primary data, self-administered questionnaire was employed and IBM SPSS Statistics 22 was used for descriptive statistics with quantitative analysis to answer the research questions and objectives. The findings of the study indicate that various types of project management frameworks have been chosen by the respondents for software projects. Regarding project guidelines/tools, the combination of various guidelines/tools were used. With currently used frameworks and guidelines, 76.2% of respondents indicated that software projects in the bank were behind the schedule, 42.9% of respondents beyond the cost plan, 19.0% rejected quality and 7.1% totally failed & closed. As a result, this study recommended to use compatible software project management frameworks/tools that will effectively manage software projects, especially to iteratively recheck the fulfillment of project needs.



project management framework, guidelines/tools, knowledge areas, practices