Assessment of Reward System on Clerical Employees’ Performance: the Case of Commercial Bank of Ethiopia Selected Branches in North Addis Ababa District City Branches
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Date
2017-06
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Addis Ababa University
Abstract
The purpose of this study was to assess the reward system on clerical employees’ performance:
the case of CBE selected North Addis Ababa District city branches. To address the research
question, the researcher has conducted interviews with the three branch managers of the selected
branches. In addition to this, the analysis was done by the help of SPSS version 20 and presented
using descriptive statistics. Tables are used to provide information on the variables.
Interpretation is made on the frequency and percentage of the data. The results are investigated
in terms of descriptive statistics followed by inferential statistics on the variables. A total of 272
questionnaires were distributed to the employees in the selected branches and a total of 250
employees completed the questionnaire properly. The study’s result has implied that employees of
the bank were not motivated by the bank’s reward system. Even though the bank implemented
both financial and nonfinancial rewards, currently the financial reward that implemented is not
attractive when comparing with competitors and current market. Employees like to be consulted
what they need most when they perform better. Therefore the bank should modify the existing
reward system especially financial rewards, make available exceptional rewards to retain skilled
and high performing employee and also the bank should devise a mechanism to attach rewards
with individual performance. Finally, the researcher’s lack of prior experience in conducting
systematized research and absence of prior works on the subject matter in Ethiopian context
would have some impact on the results of the study that will call up for other researchers to prove
the reliability of this study
Key words: Reward system, reward types, Employee Performance
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Keywords
Reward system, Reward types, Employee Performance