An Assessment of Service Delivery Practices in Angolelaena Tera Woreda Educational Office of North Showa Zone, Amhara Region
| dc.contributor.advisor | Abebe, Mulugeta (PhD) | |
| dc.contributor.author | Mohammed, Endris | |
| dc.date.accessioned | 2018-07-11T05:34:01Z | |
| dc.date.accessioned | 2023-11-04T10:18:39Z | |
| dc.date.available | 2018-07-11T05:34:01Z | |
| dc.date.available | 2023-11-04T10:18:39Z | |
| dc.date.issued | 2017-06 | |
| dc.description.abstract | Ethiopian government has implemented Education for All to improve the human capacity status of the citizen in order to have skilled man power. One of the area to produce skilled manpower is primary, secondary and preparatory Schools under the coordination and supervising of Woreda Education Office. The main focus of the study was to undertake how service delivery Practices implement in Angolelaena Tera Woreda Educational Office for their internal customers. As to the research methodology, descriptive method was used. Purposive based on geographical location to select sample school. Five (5) primary schools, two (2) secondary schools and one (1) preparatory school were purposively selected from the Woreda. From these schools a total of 130 teachers were randomly chosen. Purposive sampling was utilized to select Woreda Office Administrators. Observations and interview were applied to obtain first-hand information. Furthermore, the data were collected through closed and open ended questionnaires, interviews and document review. Thus, questionnaires were analyzed using descriptive methods which mainly focused on data presentation and analysis using frequencies and percentiles. To this end, the major findings were the service delivery which is given in Woreda Educational Office for their internal customer has some shortage like doing things based on standard, with written and transparency information for all teachers which are working indifferent schools. Speeding up the service delivery on education standards, transparently, free communication, human capacity building for teachers and administrative bodies the major recommendations put forwarded | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/123456789/7749 | |
| dc.language.iso | en_US | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.subject | North showa zone | en_US |
| dc.subject | Amhara region | en_US |
| dc.title | An Assessment of Service Delivery Practices in Angolelaena Tera Woreda Educational Office of North Showa Zone, Amhara Region | en_US |
| dc.type | Thesis | en_US |