The Challenges and Prospects of E-Banking System in Commercial Bank of Ethiopia: A Case Study of CBE-Birr Agent banking
| dc.contributor.advisor | Alem, Hagos (PhD) | |
| dc.contributor.author | Hana, Tilahun | |
| dc.date.accessioned | 2020-10-09T08:26:03Z | |
| dc.date.accessioned | 2023-11-04T09:37:05Z | |
| dc.date.available | 2020-10-09T08:26:03Z | |
| dc.date.available | 2023-11-04T09:37:05Z | |
| dc.date.issued | 2020-06 | |
| dc.description | A Thesis Submitted to Partial Fulfillment of the Requirement for the Award of Master of Business Administration (In Finance) | en_US |
| dc.description.abstract | This research intends to examine the challenge and prospects of e-banking system in Commercial Bank of Ethiopia, specifically focusing on CBE-Birr agent banking service. To achieve this objective and answer the research questions, the researcher adopts both qualitative and quantitative research approaches. The study was conducted based on the data collected from four branches of commercial bank of Ethiopia: Finfine, Gofasefer, Nifas-Silk, and Senga- Tera. To select survey respondents (employees, customers and agents) from the selected branches, proportional random sampling method was applied. The collected datawas analyzed using descriptive and exploratory methods of data analysis. The study found that organizational factors/attributes (system quality, service quality, security, institutional capacity, innovativeness, reachability, and support system), environmental factors (access to internet, access to power, network stability, institutional and legal supports), and customer-related factors (exposure to new technology and risk taking behavior) determines the challenges as well as prospects of adopting agent banking services. The response gathered from agent banking providers (bank and agents) and service users (customers) show that there are limitations related to system quality, service quality, security, support system, access to power, network stability, exposure to new technology and risk taking behavior of customers. Any effort by the bank to promote adoption and expansion of CBE-Birr agent banking service should find solutions to such limitations and challenges. The study also revealed that government’s commitment to support the sector coupled with the nature of CBE-Birr agent banking, innovativeness, reachability, and problem-solving are the main contributing factors and prospects for wider adoption of CBE-birr and related agent banking services. Therefore, the study recommend to the bank to utilize these supports and enabling factors to deal with challenges of adoption and use of agent banking service/products. | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/123456789/22627 | |
| dc.language.iso | en | en_US |
| dc.publisher | A.A.U | en_US |
| dc.subject | Agent banking | en_US |
| dc.subject | Adoption, CBE-Birr | en_US |
| dc.subject | Challenge and prospects | en_US |
| dc.title | The Challenges and Prospects of E-Banking System in Commercial Bank of Ethiopia: A Case Study of CBE-Birr Agent banking | en_US |
| dc.type | Thesis | en_US |