Assessing Freight Transport Performances in Relation to Delays in Ethiopia: the case of Addis Ababa-Djibouti Corridor
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Date
2017-06
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Addis Ababa University
Abstract
The major contributing factor for low level of logistic performance in Ethiopia is freight transport delay. Delay affects trade performance of a country in terms of cost, time, reliability, predictability and customer services. This study is designed to estimating the actual time it takes for freight to be transported and delivered to the customers, identify the major factors affecting the logistics service quality in terms of delay, identify the constraints that the delay of freight transports has caused to the country, customer, and service provider and finally to develop recommendations based on the analysis made to improve the delivery system by minimizing delays. In order to produce results which are directed to answer the stated problems and meeting the objectives, both secondary and primary data were collected. In relation to secondary data, necessary documents from different public and private organizations were gathered also related documents were reviewed. Regarding primary data, total average time of customer waiting for commodity were measured and questioners were presented to different stakeholders and analyzed using SPSS software. As a result the analysis finds out that on average it takes 37.4 days for transporter companies to transport goods and deliver to customers. The causes of delay are factors related to Djibouti port management problems, Poor condition of Djibouti-Addis Ababa road, bureaucracy, long clearance time at dry ports and check points, poor information flow and lack of integration between stakeholders. At last, the study identifies the impact of freight delay to different bodies and realizes that delay can affect driving behavior, motivation and performance of truck drivers. Likewise, it can reduce truck transaction, performance of freight transporters and customer service and it can even cause waste of time and extravagancy to the driver, can increases storage cost, market price, can reduce goods quality and even perishable goods can be out of date due to delay. Lastly, the study recommends the improvement of Djibouti port management and shipping service of the port, Djibouti-Addis road, the capacity and integration of logistics service providers such as; transport companies, transit service providers, truckers, brokers and shipping agents, the level of service of warehouses, dry ports, customs authority, and it should be simplified & computerized for the benefit of the country and proper implementation of the truck demurrage proclamation.
Key words: Delay, Local Dry port, Djibouti port, Warehouse.
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Keywords
Delay; Local Dry port; Djibouti port; Warehouse