Challengesand Achivements of Business Process Reengineering (BPR) Implementation in Education Offices of West Shoa Zone, Oromia Regional State
| dc.contributor.advisor | Zeleke, Befekadu (PhD) | |
| dc.contributor.author | Negeri, Bayisa | |
| dc.date.accessioned | 2018-08-07T07:59:19Z | |
| dc.date.accessioned | 2023-11-05T09:00:35Z | |
| dc.date.available | 2018-08-07T07:59:19Z | |
| dc.date.available | 2023-11-05T09:00:35Z | |
| dc.date.issued | 2014-09 | |
| dc.description.abstract | The objective of the study was to assess the challenges and achievements of business process reengineering (BPR) implementation in Education Offices of West Showa Zone. The assessment attempted to examine the extent of business process reengineering implementation. To attain these objectives, a descriptive survey design was used. Leaders, Process owners and job performers at Woreda Education Offices and Zone Education Office were the major source of data in the study. Total 88 persons were contacted for the study, i.e. 67Job performers and 7 Leaders from Woreda Education Offices, 9 Job performers, 5 Process owners and 1 Leader from Zone Education Office. The data gathering instruments include questionnaires, interviews and document analysis. All the close-ended questions of the questionnaires were analyzed quantitatively using frequency count, percentages, average mean, standard deviation and t-test. Besides, the data obtained from open-ended questions and interviews were transcribed to supplement the quantitative data. The study revealed that the communication made in the process of BPR implementation of the Education Offices was poor. On top of this, follow up and monitoring was getting looser and job evaluation system was not clear and fixed. Furthermore, the study found out that problem related to value and beliefs, in effective process redesign, lack of resource and IT problems were the major challenges encountered in the implementation of BPR in the Educational Offices. Therefore, it was concluded that unless proper full scale implementation, monitoring and evaluation were conducted and appropriate measures and strategies were timely taken and put in place, the challenges occurred during implementation impede the system’s transformation efforts underway in the education offices. Finally, recommendations were made based on the results of the study. | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/123456789/11121 | |
| dc.language.iso | en | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.subject | Challengesand Achivements | en_US |
| dc.subject | of Business Process Reengineering | en_US |
| dc.title | Challengesand Achivements of Business Process Reengineering (BPR) Implementation in Education Offices of West Shoa Zone, Oromia Regional State | en_US |
| dc.type | Thesis | en_US |