Challengesand Achivements of Business Process Reengineering (BPR) Implementation in Education Offices of West Shoa Zone, Oromia Regional State
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Date
2014-09
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Addis Ababa University
Abstract
The objective of the study was to assess the challenges and achievements of business
process reengineering (BPR) implementation in Education Offices of West Showa Zone.
The assessment attempted to examine the extent of business process reengineering
implementation. To attain these objectives, a descriptive survey design was used. Leaders,
Process owners and job performers at Woreda Education Offices and Zone Education
Office were the major source of data in the study. Total 88 persons were contacted for the
study, i.e. 67Job performers and 7 Leaders from Woreda Education Offices, 9 Job
performers, 5 Process owners and 1 Leader from Zone Education Office. The data
gathering instruments include questionnaires, interviews and document analysis. All the
close-ended questions of the questionnaires were analyzed quantitatively using frequency
count, percentages, average mean, standard deviation and t-test. Besides, the data obtained
from open-ended questions and interviews were transcribed to supplement the quantitative
data. The study revealed that the communication made in the process of BPR
implementation of the Education Offices was poor. On top of this, follow up and monitoring
was getting looser and job evaluation system was not clear and fixed. Furthermore, the
study found out that problem related to value and beliefs, in effective process redesign,
lack of resource and IT problems were the major challenges encountered in the
implementation of BPR in the Educational Offices. Therefore, it was concluded that unless
proper full scale implementation, monitoring and evaluation were conducted and
appropriate measures and strategies were timely taken and put in place, the challenges
occurred during implementation impede the system’s transformation efforts underway in
the education offices. Finally, recommendations were made based on the results of the
study.
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Keywords
Challengesand Achivements, of Business Process Reengineering