Assessment of the Quality of Outpatient Endoscopic Procedures by Using A Patient Satisfaction Questionnaire at Tikur Anbessa Specialized Hospital Addis Abeba Ethiopia, 2024
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Date
2024-04
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Addis Ababa University
Abstract
Background Outpatient endoscopic procedures, such as gastroscopy and colonoscopy, are essential diagnostic and therapeutic tools in gastroenterology. As healthcare systems increasingly focus on quality improvement and patient-centered care, patient satisfaction has emerged as a critical indicator of the overall quality of healthcare services. The Global Endoscopy Satisfaction Questionnaire (GESQ) is a validated tool measuring patient satisfaction in endoscopic settings
Objective To assess the quality of outpatient endoscopic procedures at Tikur Anbessa Specialized Hospital in Addis Ababa, Ethiopia, by evaluating patient satisfaction using the Global Endoscopy Satisfaction Questionnaire (GESQ) Method Singe center institution-based cross-sectional prospective study conducted From January 1 2024 to March 30, 2024 at Tikur Anbessa specialized hospital was included in the study. Collected data from the patient was entered and analyzed with SPSS version 26, and chi-square test was used to assess the association of independent variables with the dependent variable.
Result – Total of 200 patient who were eligible was included for final analysis. Majority of the study participants were in the age group of 18-30 years with mean and SD of 40.81±16.99 respectively and male accounts 51% .Seventy-five percent of the patient had community health insurance and 38% of the participants were waited for endoscopic procedure for more than 4weeks. 75% of the patient had community health insurance Concerning to the information before endoscopy, the overall mean score is 74% and regarding the hospital and the skill of provider, the mean score of satisfaction was 87%, rate of communication skills of the person who performed the endoscopy 92%. Regarding to pain and discomfort, the mean score is 61.5% and 76.2% of the participants were satisfied on information after endoscopy. The current study found that the overall mean satisfaction score on quality of endoscopy procedure using GESQ was 75%. Having community health insurance (p=0.041) and increasing duration of waiting for endoscopic procedure (p=0.019) were significantly associated with lesser satisfaction. Those who were Informed about potential complication of the procedure (p=0.004) and were told what to do after procedure (p=0.000) had significantly higher satisfaction 10
Conclusion - The current study found that the overall mean satisfaction score on quality of endoscopy procedure using GESQ was 75%. Statistical significance on satisfaction of quality of procedure seen on community health insurance, duration of waiting for endoscopic procedure, information about potential complication of the procedure and informed what to do after the procedure.
Key words- Patient Satisfaction Questionnaire, Outpatient Endoscopy, Patient Satisfaction Questionnaire, GESQ (Global Endoscopy Satisfaction Questionnaire), Quality Improvement in Endoscopy Tikur Anbessa Specialized Hospital
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Keywords
Patient Satisfaction Questionnaire Outpatient EndoscopyGESQ (Global Endoscopy Satisfaction Questionnaire) Quality Improvement in Endoscopy Tikur Anbessa Specialized Hospital