The effect of competency of middle-level managers on the overall performances of commercial banks in Ethiopia
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Date
2019-06
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Addis Ababa University
Abstract
This study paper has attempted to find out the impact of competency of middle level managers in the overall performances of commercial Banks operating in Ethiopia by assuming other influencing factors being constant. It has also attempted to address the related specific objectives. Such specific objectives have to do with determining the distinctive managerial competencies and their respective effects on the performance of the Banks. These distinctive competencies include intrapersonal, interpersonal, leadership, functional, career, and coaching/mentoring competencies. In relation to the objectives, seven hypotheses were developed and tested. In so doing, related theories and models were referred and adopted. The study targeted 42 HR managers from all of the 17 commercial Banks operating in the country. The data analysis was carried out using descriptive statistics and inferential statistics. Accordingly, the study findings established that competency of middle level managers has a positive and significant impact on the overall performances of the reviewed Banks. Similarly, all the distinctive managerial competencies were also found to have a positive and significant impact. The findings of this research also found to correspond with the related theories, and are believed to contribute by somehow filling the research gap of this specific body of knowledge in the Banking industry of the country. In the end, the study has propounded some recommendations one of which says that higher level managers shall as much as possible take managerial competency in to due consideration when deciding on cases of promotion, demotion, and transfer of middle managers..
Description
Thesis submitted to Addis Ababa University College of business and economics in partial fulfillment of the requirements for the degree of master of business administration (MBA)
Keywords
Commercial Banks of Ethiopia, Competency, Middle level managers, Performance