The Impact of Work Life Conflict on Job Satisfaction in the Banking Industry Focusing on Ten Selected Banks in Addis Ababa
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Date
2015-06
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Addis Ababa University
Abstract
Work life conflict is defined as a form of inter-related conflict in expectation between both work
and life roles. Job satisfaction has been defined as “a pleasurable or positive emotional state
resulting from the appraisal of one’s job or job experiences”. The study aimed at exploring the
impact of work life conflict on job satisfaction in ten selected Banks in Addis Ababa. To achieve
this purpose, explanatory study design were used to analyze the data collected through crosssectional
survey questionnaire from a sample of 370 bank employees. These respondents were
selected using simple random sampling method and were stratified on the basis of banks
employees’ size. The data collected from the questionnaire were analyzed using Statistical
measures such as correlation and multiple regression analysis. The major findings of the study
include low level overall job satisfaction in the organizations under study, three work life
conflict dimensions i.e., work to personal life interference, work overload and personal life to
work interference and job satisfaction found to be inversely and significantly related. And also
indicate that job autonomy is the most important factor to have a strong, positive and
significant relationship with job satisfaction. In addition to this, four work life conflict
dimensions of this research significantly explain the variations in job satisfaction. However,
except job autonomy, which statistically and positively predicts the variation in job satisfaction,
the three work life conflict dimensions i.e. work to personal life interference, work overload and
personal life to work interference statistically and negatively predict the variation in job
satisfaction. Based on the findings of the study, it is recommended that Top management should
realize the effect of work life conflict on job satisfaction and should implement work life
balance programs, practices and policies, and also it is essential that HR departments are
responsive to the needs and constantly changing requirements of workforce and the effect of
environmental issues in order to improve programs and policies of work life balance like
locally attainable flexible work time arrangements.
Key words: Work life conflict, Job Satisfaction, Work Overload, Job Autonomy
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Keywords
Work life conflict, Job Satisfaction, Work Overload, Job Autonomy